GWiz is based in Brisbane, Queensland, Australia. We service metro Brisbane for on-site support, but can remotely assist any online computer anywhere in the world! Live just out of Brisbane but want us to drop on by? Contact us for a no-obligation quote for an on-site visit.
GWiz's flat hourly rate is $80, charged in 30 minute increments. We work hard and fast, and enjoy a challenge! But in the rare instance we cannot fix the problem (we're yet to find a challenge that'll beat us!) we simply do not charge for our time.
You can submit a request via the Contact page and we'll assign a GWiz technician to your case. We'll respond to you within a few hours and hopefully resolve the issue or answer your query not long thereafter!
No, you don't have to - we can come to you! Don't forget also that we can remotely fix some issues. If the computer is connected to the internet, we can "dial in" and troubleshoot as you watch, which usually results in a faster (thus cheaper) resolution for you.
Yes! GWiz is an early adopter and fan of all Apple products. We are also have a certified Support Professional status from Apple, so we can definitely help you with any Mac related queries or issues you have.
Telephone support is a service stream that we offer, but given our scheduling demands, GWiz needs to book in a call-back. Fill out the Contact form and we'll be sure to get back to you within a few hours via email or phone - whatever is your preference.
GWiz publishes tips & tricks every few days on our Facebook page and Twitter. Become a fan or follow us to stay up to date with the latest tech news and tips. Links to these sites are at the bottom of our website.